- Assisting our local and International Members and manage relationships with our hotels in the program. - Write all types of content for digital channels, including but not limited to metadata, mailings, short descriptions and feature articles. - Translate content to main European languages. - Participate in creation of companys style guide and maintain it up to date. - Create and fulfill publication calendar. - Supervise content localization to and from different languages. - Edit images and assure quality of the visual database. - Constantly track content related metrics and performance. - Assure quality of all content published in your language. - Handle inbound calls to resolve pre and post reservation inquiries through all the different channels we provide assistance. - Modify, change and/or cancel existing reservations. - Outbound calls to hotels/guests to arrangement special requests and deal issues. - Liaison between guest and hotel to resolve complaints - Support relationships with hotels by providing high levels of customer service and account management support. - Also as a translator, reproducing texts accurately from your native language to other languages in a style intended for internet and hotel industry using technical knowledge.