We are searching for Customer Service Agents with native level of German, unfailing commitment to excellence, alignment with customer interests and strong problem-solving skills to join a fast-growing software company where every team member is vital to success. Responsibilities - Inbound and outbound calls to stock option and share purchase plan participants - Sensitively addressing customer needs and challenges in a timely and efficient manner - Using the company's proprietary online application, Shareworks, email and other online tools to respond to client enquiries - Responding to complaints from participants, including ensuring all situations are resolved or escalated appropriately - Achieving daily benchmarks for call volumes and accuracy of responses - Following established processes to ensure privacy, compliance and audit requirements are met at all times - Working closely with all team members, ensuring information is shared as appropriate