As a Customer Service Representative with English you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients. This vacancy is a day shift position from 8-17h or 13h-22h, from Monday to Sunday with 2 days off. You will be responsible for: -Understand customers' needs through excellent questioning skills -Manage incoming inquiries over the phone, chat or email about products / services -Position relevant products or services to customers -Committed to continually deliver new ways to help Owners succeed in their rental business -Continuously provide feedback and ideas on how to improve the customer experience we deliver