As a Customer Service Representative with French, you will be working in the Customer Service division, reporting to the Team Leader. Your objective will be to deliver a world-class customer experience for clients. You will be responsible for: -Understand customers’ needs through excellent questioning skills -Manage incoming inquiries over the phone and email about products and services from owners, agencies, and travelers taking ownership to deliver an outstanding resolution to customers ensuring they are completely delighted, first time every time -Position relevant products or services to our customers -Committed to continually deliver new ways to help Owners succeed in their Holiday rentals business -Provide ideas to improve our customer experience