As an Online Support Officer, your mission will be to support our growing company through the following tasks: Manage client/user interface: - Ensure ongoing support and training regarding the various tools at the disposal of our clients (online reservation portal, business trips, expense reports, billing) - Update travel policy regulations and fees - Create / update /delete profiles - Modify profile rights - Manipulate analytical data Manage editor interface: - Analyze and prioritize user feedback - Create internal and external support tickets and duplicate cases - Validate remedial actions - Ensure technological watch regarding new tool functions