Your main responsibilities: - Provide product information and effective technical support through multiple channels (phone, e-mail, chat); - Investigate and take care of large and complex support matters, where necessary working closely together with peers across all departments to ensure an exceptional and seamless experience for our customers; - Contribute to additional support programs/projects (e.g content delivery, product expertise, targeted proactive support activities). As a member of the global Customer Support team, you are asked to deliver the following: - An effective technical support (unburdening the customer wherever possible, thinking ahead to cover expected follow-up topics and an exceptional and seamless experience); - Provide with first-class, high-quality, professional responses to customer enquiries within agreed performance levels; - A constant and pro-active improvement of product/support knowledge; - Pro-active engagement in additional activities (when the regular workload allows it).