Responsible for system installation, configuration, troubleshooting, and management of various Windows (Windows 7 and/or 10) and/or Apple applications and systems. Resolves routine desktop Employee incident tickets and is responsible for imaging, deploying, and maintaining respective desktop environments. Do you want to be involved in accelerating the pace of innovation? Our continued success depends on our talented people who are passionate about serving those who work within the lifecycle of innovation. General Responsibilities: • Performs technical tasks such as installing, configuring, maintaining, troubleshooting, and repairing of desktop hardware, software, wireless, printers, related peripherals, mobile devices, videoconference equipment, etc. • Able to work effectively under deadlines in a fast-paced and changing environment supporting roles from Employees to Executives while delivering exceptional service • Strong diagnostic and problem solving skills • Assist with project implementation across business units • Assist in computer, monitor, telephone and other desktop equipment moves as needed • Be able to perform support functions within AD, Exchange, O365 tools, Imaging, etc. • Support other corporate desktop applications such as VPN, Multi-Factor Authentication, SSO, etc. • Procure and/or install requested hardware and software in a timely basis and ensue new hires, transfers, etc., are provisioned with necessary equipment • Have an understanding and be able to manage software licensing • Create processes and KB documentation for Service Desk to improve Employee support • Provide support to internal teams (Desktop Engineering, Enterprise Application, and Networking Engineering teams, etc.) and develop processes for escalating appropriate issues • Provide remote/smart hands assistance for network, application, and/or production onsite systems • Transition Tier 1 task from Site Support to the IT Service Desk and provide appropriate training to the IT Service Desk as needed • Maintain a secure and safe environment by ensuring all security patches and new anti-virus definition files are deployed to all workstations Do necessary remediation as necessary • Must be able to respond to security threats in the environment and assist with any remediation • Performs various audits including local admin audit, deletion of terminated user’s equipment, switch capacity, inventory, etc. • Prepare necessary equipment and files for company All Hand meetings running preliminary tests prior to the event to ensure that everything is in working condition • Keep asset inventory management system up to date • Ensure server room and IDF rooms are clean and orderly • Other duties as assigned