Reporting to the Ground Operations Training Manager, the Ground Operations Trainer will be responsible for providing classroom training, support and coaching to our Customer Service colleagues in order to ensure they are working and operating in accordance with our safety culture and brand philosophy. You will display and inspire role model behaviours and bring to life the Jet2.com and Jet2holidays values, to ensure a VIP customer experience is delivered. You will identify and analyse individual training and development needs, making recommendations in line with the Leadership Framework. You will be responsible for the delivery of coaching and support for all customer facing Teams, ensuring training is tailored to individual requirements. As part of the Training Team, you will be responsible for the design and development of initial and recurrent training for all front of house Teams to support them to achieve the highest performance standards. Another key aspect of the role is to ensure that compliance, statutory and regulatory training requirements are met through regular competency checks as well as supporting Base Management Teams in all aspects of training and best practice.