Atención al cliente
Empresas: PGA Catalunya Resort - Hotel Camiral
We are currently looking for a passionate and enthusiastic Guest Relations agent to join the Hotel Camiral (5 star hotel) As Guest Relations , you will deal with the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. You will be also in charge of the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: - Welcome the arriving guest - Coordinate the Guest enquiries and ensure hotel departments are informed of their requirements - Concierge services - Follow up on guest complains - Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate - Act in accordance with policies and procedures Skills