Important international company is seeking to recruit a Head of Delegation, based in Madrid. Manage, develop and support the wider team in an office to achieve outstanding customer service, cost control and effective use of resources whilst maximising revenue through coaching and leading the sale of products and service. Actively oversee all daily activities that contribute to performance metrics. Main responsibilities: - Deliver outstanding customer service with every transaction so as to maximise customer loyalty and sales opportunities whilst taking full ownership of customer complaints, coaching and supporting onsite and offsite teams to achieve team resolution; - Promote appropriate additional products and services so as to maximise the overall revenues; - Monitor own and team performance, spot opportunities and deliver improvements so as to optimise performance, revenue and costs; - Ensure compliance with business policy & procedure so that a consistent and safe service and environment is provided every time and audits teams work, escalates issues, actions improvement plans, monitors and reviews;