Amazon is looking for an IT Manager (m/f).
The Amazon IT teams keep our business running smoothly by resolving complex hardware, software, server and infrastructure issues, with both on-site and on-call capacity for our Operations network.
- As an IT Manager (m/f) you will lead the IT Support team based at one of our Fulfilment Centres, in a 24x7 production environment).
- Alongside delivering technical support for large IT and telecom infrastructures to a wide and exacting customer base, you will be involved in implementing new systems with new technologies and also solving complex problems.
- Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate. You will be a key part of a multinational team and thrive in delivering high-quality results and always be on the lookout for improvements.
Your Responsibilities: - You will look after the IT infrastructure at one of our Fulfilment Centres and provide services and support to a wide customer base. The extent of your responsibilities will include but not be limited to:
- Ensuring that work is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety policies/guidelines.
- The coordination of trouble tickets and change management to strict Service Level Agreements (SLAs).
- Managing projects to support technical task execution and full ownership to ensure reporting and customer satisfaction.
- The development, ownership and management of the IT budget through it’s full life-cycle.
- Ensuring that the IT team is focused on their customers and delivers an outstanding level of service.
- The development of staff in both soft and technical IT skills.
- Staff and team scheduling.
- The management and implementation of Standard Operating Procedures (SOPs).
- The management of continuous improvement and driving towards operational excellence.
- Inventory and procurement management of IT equipment and services.
- The representation of the site and IT Team in local, regional and global meetings.