OVERALL OBJECTIVE: Maintain and develop business with all customers in the defined sales area by providing excellent clinical/technical support and education to the customers, to ensure to meet or exceed the targets while enhancing Medtronic's reputation in the market. MAIN TASKS/RESPONSIBILITIES: • Provides technical support to the customers in the O.R. • Provides troubleshooting support to field sales force and customers on request. • Supports Sales force during presentations to customers upon request. • Reports all account, market and competitive information and trends and metrics in a comprehensive, complete and timely fashion. • Reports immediately and accurately all negative product related events (e.g., customer feedback, product and legal issues and risks etc) and customer complains. • Carries out all administrative duties and all necessary reports in a timely and diligent manner, (i.e. inventory reports, stock movement forms etc.). • Provides regular activity report to Sales Manager. • Attends all required regional and national meetings.