When you're part of Thermo Fisher Scientific, you'll do challenging work, and be part of a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of $17 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. Responsibilities: - The Service Administrator is responsible for supporting the Iberian Field Service organisation by assisting department in processing orders, responding to customer requests, and maintaining orders - Managing pricing mechanism from start to finish by entering initial request into SAP, liaise with Service Field and Sales team, track & measure opportunities & report out on KPI's - Optimizing and managing the operating mechanisms and calendar for the Spanish and Portuguese service team as well as supporting the wider EMEA Service Team whenever required, so the right degree of alignment and connectivity is achieved with maximum efficiency. - Leading and project managing Service initiatives as needed by the business (e.g., deep dive/trouble shooting of a specific problem, pursuit of an opportunity, kick start of a strategic initiative). These projects could be in geography, product area, function, or cut across the Regional functional teams. - Main point of contact for all internal clients - Refining services and processes to satisfy evolving needs of the team - Executing regular clean-ups of the system - Generating reports - Ensuring department needs are met