YOUR MISSION: The Regional Secruity Manager is responsible for the oversight and delivery of travel security consulting services in conjunction with regional and global peers; operational delivery of security advice and assistance to clients in West Africa, the Maghreb, across Europe and CIS; and business development support to Intl.SOS and Control Risks distribution channels in Spain, to drive customer satisfaction and profitable growth. 1. Support to Business Development: - Support client retention through engagement with strategic client security managers to drive utilisation; by becoming a trusted advisor. - Support the growth of the security business for both Intl.SOS and Control Risks in Spain by : . engaging with Intl.SOS and Control Risks business development teams for significant new business or renewal opportunities. . identifying opportunities for both Intl.SOS and Control Risks. . supporting Intl.SOS and CR marketing activities (speaking events, webinars, lunches etc) as a specialist / expert. . Working closely with Europe RSC counterparts and Intl.SOS and Control Risks business development teams in Europe on Spanish cross border business - Provide local market, customer and competitor insight. - Work in close collaboration with Americas RSC and International SOS and Control Risks business development teams in the Americas in supporting Spain's outbound business to Latin. 2. Consulting Delivery : Training, Evacuation Planning and Travel Security Risk Management Consulting - Deliver security awareness training, evacuation planning and travel risk management consulting tasks across the region. 3. Case Management & Operational Deployment For the largest region in the organization, covering West Africa, the Maghreb, Europe and CIS: - Join the duty roster of the Regional Security Centre, including out-of-hours. - Manage travel security cases to the highest levels of customer satisfaction. - Maintain awareness of the regional security situation. - Integrate into the Regional Security Centre to manage operational crises and evacuations in West Africa - Lead or deploy as part of an Incident Management Team in response to an incident where clients require on-the-ground assistance including cross-regionally in Latin America as required. - Contribute to maintaining country evacuation plans and the operational preparedness of the Regional Security Centre. - Contribute to building a network of high quality security service providers throughout the region, working closely with regional Control Risks offices and the Global Assistance Network teams in Intl SOS.