Reservas
Empresas: Travel Services Europe
ONLY APLICATIONS IN ENGLISH WILL BE CONSIDERED Company:- Travel Services Europe is the European office for the America based Tour Operator Europe Express, part of Travelopia. The parent office was established in 1990 and Travel Services Europe handles the land operations for both groups and individuals while they are travelling in Europe. Position Summary:- The purpose of this department is to process fit reservations through a computerized reservations system for passengers staying in European hotels and working closely with our head office in the USA. Position will also involve a high level of customer service by which the individual will be expected to assist passengers while they are travelling within Europe. In addition to hotels, the position will also involve the booking of additional sightseeing services and transfers for small groups while they are travelling in Europe. Position Summary:- Major Areas of Responsibility include:-  Processing individual bookings through the system softrip.  Updating hotel inventory in the system  Communication with hotels in Europe – on a daily basis assisting with queries and placing bookings.  Close working relationship with the head office in the USA, with prompt replies to emails and phone calls.  Assisting passengers with any travel issues while they are in Europe, which can involve booking an alternative property for them or any other issues.  Working closely with the contracting team and alert them to hotel issues such as limited availability.  Working closely with the Travel Agency Team in assisting with ad hoc small group requests both for sightseeing and hotels – negotiating rates and confirming suppliers  Negotiating rates for special ad hoc transfer, sightseeing and hotel requests  Working with Accounting and reservations to make sure one off bookings are paid and confirmed correctly.  Training hotels and suppliers on vendor direct company systems  Other duties as assigned.