Reservas
Empresas: Generator Hostels
Tasks for Individual business: • Handle all the manual reservations (FIT or direct ones). • Cover all the individual enquiries normally covered by mail. • Attend the telephone calls and try to convert them into reservation • Check the all the arrivals for the following date printing all the reservations from the OTA’s and check that the market segment is correct accordingly with the confirmed rate . Tasks for Groups business: • To ensure that the handling of all aspects of group enquiries and reservations is handled efficiently and promptly. • To be in charge of the organisation, the follow-up and conversion of all groups according to the procedures of the department. • To input all group enquiries in bookings system and be responsible for the accuracy of group status reports and updates. • To ensure that all relevant details are passed on to appropriate departments involved in the stay. • To work as part of a team and also take over other tasks within the department when and if needed. • To handle all telephone calls in a friendly and professional manner, seeking assistance with queries as required. • Being willing and keen to learn and progress within the department in order to support the Reservations Manager with day to day revenue and booking system related tasks. • Ensure a consistently high level of quality and service is provided at all time by following all procedures put in place.