Reservas
Empresas: Generator Hostels
Tasks for Individual business: • Handle all the manual reservations (FIT or direct ones). • Cover all the individual enquiries normally covered by mail. • Attend the telephone calls and try to convert them into reservation • Check the all the arrivals for the following date printing all the reservations from the OTA’s and check that the market segment is correct accordingly with the confirmed rate . • Ratetiger reports twice a week for both properties • Update free Sales in OTA • Clear the minuses on hostel not to have room types without availability, and the standard twin rooms in hotel and upgrade them to Deluxe room when necessary Tasks for Groups business: o Agencies with Contract – introduce the reservation in Sihot- put option date for 15 days from the quote and file o Agencies without contract – quote directly by mail – or introduce the enquiry in sihot if they want to have an option. Print and file o Enquiries from companies: send quote, inform them that the space is not blocked in our system, print and file o Direct groups: send quote, inform them that the space is not blocked in our system, print and file o Update Group Conversion Report • Chase options: o If they cancel: cancel the “pre-reservation” in Sihot, take the file, update GCR to Lost o If they confirm: If they have city-ledger: send confirmation & update GCR+ change the file to the proper place o If they do not have credit facilities- Introduce the group in Sihot (if it is not) put it in option, send the proforma invoice requesting the 10% deposit in 15 days (and informing that the 90% balance must be paid 1 month prior to the arrival date) + place the file in the correct place (ion the date were we should receive the first deposit)+ update GCR to tentative • Deposits: Check over the Finance sheet + identify the agency that is paying and update the deposit in the Group PM in Sihot. File the doc in the proper place (to claim the final balance deposit) + update GCR • Deal with all the change breakdowns until the check in date • 15-30 days before the arrival date: Check that we received the 90% balance deposit. • Confirm breakdown • Ask for the rooming list and arrival time • Check the contracted services and inform all the departments • Send the Group Meal communication every Thursday with the confirmed groups for the following week • Pay attention and inform Reception if the City tax is paid or if they should pay it upon arrival.