Comercial
Empresas: eDreams
eDreams ODIGEO is one of the world's largest online travel companies and one of the largest European e-commerce businesses. Under its four leading online travel agency brands - eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo - it offers the best deals in regular and charter flights, low-cost airlines, hotels, cruises, car rental, dynamic packages, holiday packages and travel insurance to make travel easier, more accessible, and better value for the more than 17 million customers it serves across 44 markets. eDreams ODIGEO is listed in the Spanish Stock Market. Part of a highly skilled team who will interact with Customers via telephone and email to effectively interact with our customers, resolving issues and occasionally giving support to other operative off line activities. Main responsibilities: - Track, follow-up and resolve customer's outstanding issues effectively; - Take full responsibility and ownership for end to end case resolution; - Provide excellent customer service through telephone, e-mail, chat and all relevant media in timely and accurate manner; - Adhere to company policy, process and procedure; - Develop and maintain in-depth product knowledge; - Gather information, research/resolve enquiries and maintain accurate logs; - Liaise with Customer Care team, management and customer to improve customer satisfaction; - Escalate issues identified to provide long term solutions and minimize repeat issues for Customers; - Participate constructively in initiatives to increase customer satisfaction as required.