We are looking for a customer oriented Service Desk Engineer to join our IT Team in Madrid and provide support to approximately 600 users, mainly field technicians, salesmen and office based users. If you a team player and like to work on an ITIL based Service Desk Team and: - Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly. - Take action on incidents which are approaching or have reached the point of breaching our service level agreements. - Provide Service Desk support at desktop and infrastructure levels. - Provide Service Desk support for Android and iPhone mobile devices. - To support on the replacement of end users computers and laptops. - To administrate and solve incidents assigned to the IT service desk - To support customers with various IT services within the areas Lotus Notes, ERP-system (BPCS & SAP), PC, LAN and WAN. - To contribute to continuous improvement as implementing standards with the overall target to increase efficiency