In K-LAGAN we are looking for a System Specialist to be part of our team. Located in one of the world's leading beauty companies, you will be responsible for timely follow-up of all open and closed tickets and identification of process improvement steps where appropriate. Provide hands-on support for all aspects of IT • Work with the on-site team to ensure a seamless, coordinated approach to user support at all levels. • Consult, collaborate and establish effective networks with key global IT groups. • Maintain an up-to-date knowledge of new and changing IT developments in line with Company Global IT directives. • Monitor and update ITSM tools and processes.