Descripción
Our client has taken a major turn for the last 3 years. Thanks to its product repositioning and a market context, our client seeks to strengthen its teams by recruiting a Technical Account Manager who will be based in Barcelona, Spain.
The Technical Account Manager must act as the guarantor of the technical solution both internally and with clients / prospects. He must be able to make its recommendations on the evolution of the offer, while respecting the quality of services and the long-term relationships of the firm with its customers. The Technical Account Manager must therefore ensure the operational management of the projects, technical support in the smooth running of the set-up with the customer, as well as the evolution of the offer and the services.
RESPONSIBILITIES AND PRINCIPAL ACTIVITIES
Standard to complex project management:
• Ensure the smooth running of the project, from the drafting of the specifications to the delivery in relation with the IT teams and Service until the closure of the project
• Facilitate cross-functional development teams of the project team
• Being the guarantor of the respect of costs, quality, delay and be alert of possible dysfunction
• To be the referent to the internal teams (sales ..) and to the client about the project and its evolution
Customer Relations / Sales Support:
• Provide expertise in identifying functional requirements and translations into technical specifications for new and complex projects.
• Participate in the development of the POC and develop the mock-ups of the new functionalities.
• Advise and guide the customer on the technical solutions, identified beforehand with the IT teams.
• Produce the technical offer and realize the project documentation
Participate in the evolution and improvement of solutions:
• Keep an eye on the technologies of Online Marketing and make recommendations on the evolutions of products and services
• Participate in R & D on the development of new technical functionalities for internal services but also for products
• Validate the integration of supplier solutions in relation to IT
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Tipo de contrato
Sin especificar
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Salario
50000 - 50000 Bruto/Año