We are recruiting a Technical Support and Installation Specialist for a Norteamerican multinational technology company located in the city center of Madrid. As a Technical Support and Installation Specialist, you will be responsible for: -Respond to inbound customer questions -Ensure customer satisfaction -Perform sophisticated system installations and configurations through remote desktop connections or on-site visits -Troubleshoot and reproduce client issues via remote desktop connections, building internal testing environments -Participate in the management of our software hosting facilities in Europe, Montreal and Gatineau -Document and escalate reproducible issues directly to products team. -Work closely with products team to validate fixes and workarounds in internal -Tracking and follow-up of all reported issues in issues tracking system -Ensure timely resolution of all customer issues -Providing technical assistance to international clientele by phone, electronic communications and remote connections -Occasional travel for onsite installations or troubleshooting