Comercial
Empresas: Le Meridien Ra
Working within the Sales team, this position has responsibility for responding to all Weddings and Social Events Coordinator enquiries in order to maximize revenue & utilization of meeting space, working to ensure, at a minimum, delivery of budgeted revenues. The Weddings and Social Events Coordinator will manage and convert all business, including contracting, prior to hand over to Event Planning team. The Weddings and Social Event Coordinator must demonstrate high energy levels & provide consistently high levels of customer service, in accordance with Le Meridien European Standards & Programmes. ESSENTIAL FUNCTIONS · Attend and coordinate the visits for potential customers, showing the property and spaces in order to confirm the event · Coordinate day by day the requirements of guests with other departments before the wedding or the event takes place by elaborating the BEO. · To be present the day of the wedding or the event until the final services (or beginning odf the entertainment) · Assure that the invoice is correct and verify with guests the day after the event that all the concepts are correct and the property receive the full payment • To ensure knowledge and understanding of Opera and adhere to European standards. • To develop a good knowledge of Opera Sales & Catering & PMS systems in order to be competent in checking bedroom availability • To ensure that all weddings and social events enquiries are entered into and reviewed on Group Optimiser in order to review suitability of business • Ensure the standard template of responses is used and that enquiry handling follows the EAME Divisional Group/Event Enquiry handling guidelines. • Ensure correct application of enquiry form procedure. Timeline for response back to client is defined by client expectations, which will vary for each request and must be confirmed with client at time of enquiry. (Standard response time is within 24 hours of receiving enquiry)