Dirección
Empresas: Diamond Resort Internacional
Reporting to the Regional Resort Director, you will be responsible for providing the highest level of guest satisfaction to owners, members and guests. You will deliver excellence in the areas of service and quality for the benefit of our customers by maintaining a motivated, dedicated and focused team of hospitality professionals. The main job duties are: • Manage and direct Resort property operations including front office, housekeeping, food and beverage, entertainment and maintenance functions. • Assist in the preparation of the annual budgeting and monthly forecasting processes. • Manage and supervise all the team members. Support and work with the Resort Manager and all Head of Departments in all aspects of running the Resort operations. • Conduct regular team meetings with all the Head of Departments on a daily/weekly basis. • Assist in developing and maintaining effective communication tools and protocols to increase communications and to internal customers. • Provide logistical support, course development, delivery, evaluation, process measurements, and cost management. • Set performance metrics, evaluate productivity, and help workers identify and create long-term career plans within an organization. • Design the development of strategic plans. • Create a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and values. • Perform regular inspections to ensure asset standards are met and the asset is safe for guests, owners and staff. Ensure the highest level of customer service to maintain a positive reputation. • Any other assigned duties.