Comercial
Empresas: Portals Hills Boutique Hotel
The Sales & Marketing Manager is the responsible to manage the department and the team to maximize sales, profitability and departmental productivity. It is the person in charge of monitoring the department’s budget and acting to maintain it under control. In addition, she/he will develop the overall sales strategy for the assigned sales area based on solid, concrete information and research. • Manage the team, follow-up on individual performance and provide coaching and continuous support to ensure individual and departmental objectives are met • Monitor account production and implement alternative strategies to ensure achievement of quarterly and annual goals • Ensure budgeted sales and profit margins are met • Maintain and update the department’s databases including but not limited to client contact information and account profiles • Assume responsibility for and manage all aspects of the hotel’s sales initiatives • Maximize the hotel’s overall revenue by directing the revenue generating activities in accordance with the sales business plan • Maintain accurate sales statistics and account records and reports • Monitor the responses from customer feedback channels, identify problem areas and formulate solutions • Ensure client’s requests are attended to in a swift and professional manner • Work closely together with other departments to ensure optimal working conditions and maximisation of revenues while taking into account the cost factor • Actively searching, developing and implementing new ideas to improve and develop service standards and revenues as well as to reduce costs • Implement strategies to improve market penetration, increase account volumes and profitability and maximize sales productivity • Be up-to-date on local market conditions and competition trends • Conduct site inspections, sales visits and corporate entertainment for potential and current existing clients • Attend industry trade shows including but not limited to international trade shows • Participate in local community initiatives to generate local PR • Promote a good team spirit and good relationship with all colleagues and other departments • Maintain a high standard of personal appearance and hygiene, and adhere to the hotel and department grooming standards • Attend meetings when required • Attend training sessions as required by the Department Head or the Human Resources department