Atención al cliente
Empresas: BCD Travel
With your experience in Business Travel and excellent customer service, you know how to offer great help to customers. You could be the right fit with your strong GDS knowledge in this international role within BCD Travel. You offer our customers 1st line support on our Travel Technology Solutions (portals, surveys, mobile applications) and online booking tools for our customers. As part of a virtual team of Site Administrators across Europe you help our users and support them on navigation, processes and features and solve problems with applications. Requests are answered via inbound calls or e-mail. Incidents are assessed, registered and if needed escalated to 2nd level support. You consult available documentation and process description to make sure the correct answer is given. For this role you need to bring in Business Travel experience, GDS knowledge and highly proficient English language skills plus French OR German. Your responsibilities: • Answering questions regarding accuracy of profile data stored • Requests of password resets • Advise users of preferred suppliers • Travel Policy modifications • Update company locations • Company credit card administration About the department Client Technology is a global department and is responsible for the support of our Client Technology solutions. This support is offered to our corporate customer and the respective end users. The 1st line support team consists out of 30 members who are stationed in various countries across Europe. What we offer you This is an exciting job within an international work environment. Our company culture is incredibly supportive and takes employee welfare seriously with a strong emphasis on ethics and corporate social responsibility. You'll be working with a great international team of colleagues. Additionally we offer you a competitive salary, training, career development and a dynamic work environment. Your work location This role is based at our office in Barcelona (ES) or in Prague(CZ).