Reporting to the General Manager - IT Services, the Service Analyst will work closely with the rest of the Service Delivery Team across a range of environments from Service Design and Transition to Infrastructure and Hardware configuration.

You will work closely with the Infrastructure Service Delivery Manager to support the Group network, server and storage environment, focussing on improving the quality of service to our European Bases. You will be involved in the delivery of the availability and support of the Airline systems such as Engineering, Operations Control, Crew Control, Ground Operations and Safety Systems. You will also work closely with the local management in achieving quality IT solutions and bridging the gap between UK IT management and off-shore operational needs. In addition, you will manage the resolution of all non eCommerce issues including escalation to appropriate senior management.

The successful candidate will have proven experience in a Service management role in a medium to large organisation and have a strong technical background in support. You will have an excellent understanding of infrastructure and application delivery, working knowledge of ServiceNow, be ITIL Foundation certified and competent with LAN/WAN design and support and problem and change management (ITIL). You must be fluent in English and Spanish. Any additional European languages are highly desirable.

In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.

This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to high volume leisure destinations in the Mediterranean, the Canaries and to European Leisure Cities. Help us to send the North on holiday with Jet2.com and Jet2holidays!! IT Systems