The purpose and responsibility of the role is to provide comprehensive technical support and service to customers for all automation service products and services; to work within the Technical Sales & Services automation strategy and objectives to support the global growth plans; to ensure approved Tetra Pak and Customer standards are implemented, adhered to and upheld; to support the technical sales and account managers with technical support; to implement standard service products and support development of new products.
Your Responsibilities
• Personnel
o Carry out remote support, service and start ups to Tetra Pak processing equipment
o Prepare and implement upgrades on automation systems
o Carry out commissioning of Tetra Pak processing equipment
o Work with and fault find on extra low & low voltage systems
o Work with and fault find on programmable control systems, Data Base and IO Servers and Scada systems
o Edit PLC programs and re-commission
o Participate in and support the 24/7 Remote support team
o Work with a team of Service Engineers
o Complete Project Handover
o Sales support and issue resolution
o Training of colleagues later on
• Administration
o Write a site visit report on completion of the work, and complete the necessary check sheet[s] and forward promptly to the customer and office
o Communicate with the Automation Specialist for technical support and issue resolution
o Document service activities and update customer data, including equipment and contacts
• Customer Visits
o To carry out customer visits in conjunction with technical issues, assisting the local account managers and Service Manager