Your responsibilities:
• Manage customer relationship from a quality perspective through a structured communication approach
• Increase the number of customer contacts
• Understand customer needs through proactive continuous customer diagnosis.
• Create, implement and follow-up service account plans and targets in alignment with customer and KA team.
• Create, implement and follow-up quality plans and targets per account in line with customer and KA team.
• Identify sales opportunities, create solution and fact-based value proposal, negotiate and close deals.
• Drive growth of profitable service contracts.
• Follow-up value delivered, customer satisfaction and profitability on service events with customer and internally.
• Support resolution of technical issues by being active part for communication with customer and issue driver.
• Be an integrated member in the KA team, including the service business as a part of a system supplier approach
• Participate in the development, promotion and implementation of our technical products and services