As Customer Service Agent your main responsibilities will be - To manage the resolution of Partner/ Customer queries within corporate guidelines, demonstrating the ability to react professionally in disputed or heated situations, creating solutions that not only meet with customer satisfaction, but also make Partners/Customers feel valued and keen to repeat business with the company in line with TCs. - To manage effectively designated work/stock levels to achieve targets SLAs set escalate as appropriate. - To ensure compliance with TCs and Business Rules and absolute compliance with corporate guidelines encompassing in particular ethical and financial rules. - To encourage positive Partner behavior through feedback on QMS system. - To ensure Partner compliance with Portal functionality where available. - To provide TL with timely and accurate updates on his/hers aged and outstanding queries. - To ensure strict adherence to IC Sarbox requirements - Achievement of monthly/quarterly targets and SLA - Regular communication to team Leader