Are you one of those people who likes discovering new restaurants every weekend? Do you speak Spanish and English on a Full Professional level? Do you have more than 2 years experience in IT-support? Have a look at this great job opportunity! Our client is a very well-known multinational company which offers their clients the possibility to find restaurants based on the type of cuisine, ambiance, location, and price. Their purpose is to give customers the possibility to book, check table availability, choose and comment restaurants at any time and from everywhere. They have one of their several offices here in Barcelona and they want young but skilled people to join their team. As 2nd level Technichal Support your responsibilities include: - Provide premier customer service focusing on the end-user at all times - Be responsive to ticketed customer service requests, as well as business needs - Support Windows 10, Mac OS X, iPads, and mobile phones including iPhones and Android phones - Support enterprise level video conferencing including Cisco and BlueJeans - Support Exchange email for various mail clients including MS Outlook for Windows and OS X, Microsoft Outlook Web App, Mac Mail, and Thunderbird - Support the Google enterprise apps instance - Configure and support network printers for OS X and Windows - Support end user's VPN and two-factor authentication configuration - Consistently update the ticketing system, ensuring proper documentation of tasks completed and status updates - Documentation of all work effort - Create and update the Knowledge Base articles - Proactively address new and emerging problems - Management and assignment of IT related inventory