- Respond to customer inquiries and orders, primarily through inbound telephone sales activities. - Outbound selling on demand services, service contracts as well as customer training & education. - Up selling trade customer to service contracts and therefore manage customer accounts. - Track customer database activities. - Respond via email, web, fax and orders in addition to being involved in post-sales activities. - Carry team quota, interpret and understand customer needs. - Create Business opportunities and represent the company in all sales-oriented activities. - Work together with the field staff by focusing on acquiring new customers as well as retaining and growing the existing installed base of customers.