Atención al cliente
Empresas: El Tenedor
Under the direction of the B2C Customer Service Manager, you will Manage the current B2C customer service team. Your Main Responsibilities Are: • Building, managing, encouraging and inspiring the current B2B team in order to ensure required ser vice levels and cost efficiency. • Refine our B2C strategy in order ensure our customers continued happiness. • Investigation, development and implementation of best practices to increase productivity • Ensure a great, consistent experience which matches the lafourchette brand and voice. • To overcome geographic and cultural distances to drive cross-functional initiatives and ensure compliance with business policies. • Deal with the complexity of multiple lines of business and regions. • Setting up objectives for your team and following up their achievements • Manage the productivity and satisfaction of our current and potential clients.