Our client is a multidisciplinary company that offers solutions to businesses and individuals in the areas of Insurance, Consulting and Advisory, Risk Management, Human Capital, Strategic Planning and Wealth Management. Your main responsibilities will be: - Management of the communication with the clients in the German market - Reporting - Analyse and resolve incidents regarding files or reports - To give support to the Back Office Responsible in terms of communication with service providers - Telephone customer service: giving support and information regarding the current period - Update the information within the internal software and database