As a Business Operations EMEA Trainee your main responsibilities will be: -Daily coordination of the European platforms -Active participation in Regional projects -Identify and develop opportunities to improve service to the end consumer -Ensure consistent follow up of consumer issues and complaints affecting the business within defined response times and in accordance with central and local policies -First escalation point for consumer service department -Ensure all processes and procedures are mapped and applied accordingly -Carry out training of systems and procedures for the consumer service and make recommendations for personal development training -Problem solving for all and any type of consumer service queries -Coordination of special tasks as necessary