As the CRM Coordinator, you will be responsible for the implementation, data mining and business intelligence reporting to assist in projects across the company. This includes all duties related to the day-to-day management of the Company’s CRM implementation. This role is critical to ensuring that the company properly utilizes and leverages the investment made in the CRM. Your key responsibilities will be to: • Identify application related problems and work with stakeholders and/or vendor support to resolve issues. • Establish the analytics for measuring and demonstrating the business results in our CRM infrastructure • Collaborate with stakeholders on creating reports and dashboards to track the results of various company initiatives. • Support ad-hoc requests for data, reports and analysis • Continuously improve data quality and reduce duplications within the CRM database • Provide support to all users and act as the primary point of contact for end-user support. • Work with all levels of management to ensure key CRM functionalities are understood and that the company’s technology/digital strategy is in line with the overall organizational priorities. • Contribute to the identification and implementation of workflow process improvements