We are looking for a Customer Service Agent with native level of German and excellent English for our client who provides professional training support to growing businesses on an international platform. If you have excellent communication and customer service skills, as well as a natural problem solving outlook, read on! Our client provides professional training solutions to fast growing businesses on an international platform. Specific Tasks Performed - Answer, investigate and deal with varied telephone and email level 1 queries. - Retrieve and deal with messages left both in and out of business hours on the voicemail and email in-box. - Follow the escalation path for level 2 queries: team senior members, deputy and supervisor. - Carry out supervisor’s plan to resolve level 2 queries. - Perform phone and email outbound sales activities according to supervisor’s instructions. - Log all inbound and outbound activities in the on-line ticketing system to ensure accuracy of statistical data. - Support the achievement of numerical goals laid out to you by your supervisor. - Support the achievement of numerical goals laid out to you by your supervisor. - Ensure you keep yourself updated on induction training material, refresher courses and daily internal communication sent to you so that you can better serve the business interests