The starting date of this position will be the 2nd of May. The shift we can offer you is the Late shift with starting hours between 15.00,16.00 and finishing hours between 23.00, 24.00. The first weeks consists of full time and paid Customer Service Training (Mon to Fri 8 h per day). As a Customer Service Executive you will be working 40 hours per week and will be responsible for handling pre and post reservation inquiries. You will also be an intermediary between guests and the hotel. Main Responsibilities: -Handle pre and post reservation inquiries by phone, email and fax; -Modify, change or cancel existing reservations; -Outbound calls to hotels or guests to arrangement special requests; -Liaison between guest and hotel to resolve complaints; -Support relationships with hotels by providing high levels of customer service and account management support.