We are looking for Customer Service Specialist (CSS) with native level of German and excellent level of English to work for an international insurance company based in the heart of Barcelona. Our client is an international insurance company with offices in the centre of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil the trip of the clients, whatever the duration, in the 200 countries where they operate. As Customer Service Specialist (CSS), you will be responsible for providing world class customer service; answering incoming calls and emails within Service Levels; anticipating and responding to the needs of the customer by taking personal ownership for researching and delivering customer focused tailor made solutions. The CSS has responsibility for managing their workload by balancing new incoming requests with existing tasks to ensure provision of customer focus and service quality. In particular, the Customer Service Specialist will be in charge of: - Deliver effective and tailored solutions to customer enquiries by ensuring quality service is delivered and targets are met - Show confidence in dealing with different customer types irrespective of their status, culture or behaviour - Take responsibility to record all details accurately and efficiently - Adhere to internal policy and procedures to protect security and quality of output - Demonstrate productive working practice and teamwork - Share knowledge via the appropriate channels on travel destinations, special interests, events and suppliers to enhance the customer experience - Take responsibility for own development, ensuring training and feedback is taken on board