Do you have experience managing teams in a contact center and are you looking for a new project? Are you structured and not afraid to take on a new challenge? If Dutch or Flemish is your Native language, we are looking for you! Our client is a Belgian company working for a service provider, offering their clients all over the world the best possible payment solutions. They have several offices, and here in Barcelona the technical support and administrative teams are looking for a team leader. As a Customer Service Team Leader, under the direction of the Operations Manager and Project Manager, your responsibilities include: - Building, managing, encouraging and inspiring your Dutch and Belgian B2B teams; technical support and administrative teams - Ensuring a great, consistent customer experience that matches your clients´ vision and mission - Ensuring satisfaction of your current clients and reporting to the Project Manager - Setting up objectives for your team and following up their achievements, having 1-2-1 meetings - Keeping your team motivated and the service levels high - Implementing and pursuing different strategies in order to ensure your clients´ continued happiness - Following up issues and the absence of your team - Organising and planning schedules