Descripción: eDreams ODIGEO (www.edreamsodigeo.com) is the largest online distributor of flights in the world (measured in terms of sales), and one of Europe's largest e-commerce businesses. Under its five ...
Requisitos: - IT degree, or minimum 3 year proven equivalent experience; - Solid working understanding of contact centre technology including PBX, IVR, ACD, CTI, skill based routing, Workforce Optimisation, Web Chat, Email management, Callback; - Experience with Genesys framework ideal; - Experience in supporting mission-critical 24x7 production applications; - Good knowledge of telecom principles and terminology - Trouble-shooting skills; - Flexibility and a "can do" approach to complete tasks on time; - Ability to work using own initiative and as a member of a team; - Ability to work effectively under pressure and to deadlines; - Good organizational, communications, analytical and problem solving skills; - Fluent English, Spanish beneficial.