Our client, is looking to incorporate a Debt collector with a Native level of English The incumbent will be responsible of: - To minimize Business investment in receivables - Minimize interest losses on outstanding amounts - To maintain appropriate Ledger housekeeping, general customer accounting reconciliations and up to date records to satisfy company standards and deadlines - To balance the potential profit with potential risk in granting and collecting credit to our customers PRINCIPAL ACCOUNTABILITIES - Ensure timely collections of outstanding balances from customers according to company´s credit & collections escalation policy - Ensuring customer calls and emails are responded to within department targets. Identify any customer complaints and escalate as appropriate - Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation - Support and be backup for other collector's associates - Liaise with the credit & collections team lead about all credit issues - Keep accurate and up to date logs of individual customer information