As a Debt Collector, you will be working in the Collections division and reporting to Team Manager. You will have the following responsibilities: -Ensure timely collections of outstanding balances from customers according to companys credit and collections escalation policy -Ensuring customer calls and emails are responded. Identify any customer complaints and escalate as appropriate -Anticipate and communicate with customer services, sales representative, customer about disputed items, present and potential payment issues, credit hold situation -Liaise with the credit and collections team lead about all credit issues -Keep accurate and up to date logs of individual customer information