The starting date of this position will be the 21st of March. The shift we can offer you is the Late shift with starting hours between 15.00 - 16.00 and finishing hours between 23.00-24.00. The first weeks consists of full time and paid Customer Service Training (Mon-Fri, 8 h per day). As a Customer Service Executive you will be working 39/40 hours per week and will be responsible for handling pre- and post reservation inquiries. You will also be an intermediary between guests and the hotel. Main Responsibilities: -Handle pre and post reservation inquiries by phone, e-mail and fax; -Modify, change and/or cancel existing reservations; -Outbound calls to hotels/guests to arrangement special requests; -Liaison between guest and hotel to resolve complaints; -Support relationships with hotels by providing high levels of customer service and account management support.