We are looking for a Customer Service Specialist for a multinational company leader in the fields of Haemostasis, Critical Care and Autoimmunity diagnostics. Our client is a pioneer and developer of IVD testing solutions and provide high quality systems, reagents and software to labs and hospitals around the world. They have a rich history of innovation across the past five decades and a strong commitment to the future. As an European Customer Service Specialist you will be responsible for: -Effectively processs all incoming calls in a professional, friendly and timely manner -Enter and process all sales order types into SAP -Coordinate with sales regarding order status, shipping dates, product availability and back orders -Provide support to remote sales offices and personnel -Effectively and appropriately interact and communicate with the warehouse -Follow up with customers regarding order confirmation -Resolve service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, following up to ensure resolution -Follow through on customer disputes until resolved Find out more about this offer and apply through Europe Language Jobs: http://goo.gl/XavFqp
We are looking for someone with the following requirements: -2 years of previous experience in Customer Service -Native level of German -Excellent level of English -Excellent level of French or Portuguese or Dutch -Good knowlegde of Office and Windows -Knowledge of SAP or Lotus (preferably) -High commitment to customer satisfaction -Passion for excellence with respect to treating and acring for custoemr -Patient and friendly attitude Strong detail orientation and analytical skills -Flexibility and open mind-set