As Field Service Engineer you will be responsible to deliver all Service activities such us: Installation related customer introduction, Repairs, Maintenance Services, Validation Services, Depot Repair, Hot Lines etc... on OES and XRF products for achieving: • Satisfied customer becoming loyal customers • Highest first time fix rates / lowest mean time to repair • Lowest repeated call rates • Contribute to the overall Service Targets with respect to Bookings, Revenues, Service Profit and Overhead Cost while following all internal rules, processes and practices Main Activities: • Performs all Service Activities • Assure responsive telephone support and diagnostic as well as on-site Services. • Actively promote our contract products. • Ensure loyalty relationship with our customer • Is responsible to report accurate and timely of all activities as required (e.g. Field Service Reports, Expense Reports, etc.) • Assures alignment of all activities at the customer site with the rest of TMO and informs other part of TMO of important information.