As a Customer Service Executive, you will be working in the Customer Service division and reporting the team manager. Your objective will be handling pre- and post booking inquiries. Your main responsibilities: -Handle pre and post reservation inquiries by phone, e-mail and fax -Modify, change and/or cancel existing reservations -Processing travelling reservations via telephone - Handling outbound calls to arrange special requests -Relationship management -Manage relationships by providing high levels of customer service and account management support. -Ensuring the complete reservations cycle and supporting all issues