- Lead the software's implementation and optimization: analyse customers’ requirements, elaborate an implementation plan and configure software accordingly. - Interface with customers for software implementation and upgrades, problem resolution, enhancements, specialized reporting, training, pre and post-sales support. - Report project statuses to all parties. - Assist the Sales team in software demos for key prospects. - Address technical questions and resolve customer issues and concerns. - Develop training material and provide in-house and remote customer training. - Master the capabilities of the ERA solution, advise customers on how to use them effectively in their work-flow and procedures. - Identify opportunities for improvement and communicate customers’ suggestions to the Software Development team. - Assist the Documentation team in creating software manuals. - Test new releases