An Inside Sales Manager will lead and drive performance of a team of inside sales Account Managers. This consists of understanding inside sales processes and procedures and ensuring Account Managers understand and comply with sales processes in order to meet sales goals. The Inside Sales teams are the first impression of the company to the customers and are extremely important in winning new business. This position will be seen as the leader of this local team and is expected to be a hands on, lead by example. Key responsibilities of this role will include: -Coach and develop each team member through ongoing training, including side by side coaching and monitoring recorded calls -Ensure the team s meet daily, weekly, and monthly productivity and sales goals -Drive a high energy, enjoyable and rewarding working environment -Evaluate team member compliance to processes and the customer experience that team member and the process delivers -Manage site staffing levels to ensure team efficiency and cost control -Communicate all processes and procedures effectively to the teams in a timely fashion -Be the first point of contact for team member questions and customer escalations issues -Effectively communicate with upper management trends, issues, and opportunities, both with regard to business and team member development -Participate in both the interview and disciplinary processes -Proactively take action on or suggest solutions to potential problems before they become escalated -The ability to handle customers and perform the tasks of an inside sales account manager if required