We are looking for Insurance Assistance Agents with a native level of Dutch to work for an international insurance company based in the heart of Barcelona. Our client is an international insurance company with offices in the centre of Barcelona. They provide a complete insurance offering and travel assistance. The purpose is to assist every incident that may spoil the trip of the clients, whatever the duration, in the 200 countries where they operate. As Insurance Assistance Agent, you will be located in the UK/Holland Travel Assistance International Department of the company where you will have main responsibilities such as: - travel Assistance related to international emergency medical cases (80%) and dealt with other travel assistance cases (20%) - receive inbound calls from clients - help with problem solving - supply all the necessary information - attend the customers’ needs - provide excellent customer service